Germinating…
We want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order. Seeds are living products with special considerations that affect our return policy.
For unopened items
Those are not a return — they fall under our germination promise: at least 80% of a pack comes up when you follow our germination guide, and we replace the ones that fail. What we ask in return:
Storage and growing conditions after delivery are outside our hands, so seeds kept for months or germinated another way are judged case by case.
In accordance with EU consumer protection laws, you have the right to return products within 14 days of receiving your order. However, this right is subject to specific conditions for seed products.
Understanding what can and cannot be returned
Once we receive your approved return, we process refunds promptly and transparently. Here's what to expect:
We inspect the items to verify condition
Confirmation email sent once approved
Refund initiated to original payment method
Depending on your bank's processing time
If you receive damaged packaging or wrong items, we'll make it right. Quick action is essential.
In exceptional circumstances, we may consider offering store credit or other goodwill gestures. Please understand:
Contact our customer service team via email. We aim to respond to all inquiries within 48 business hours. Please have your order number ready.
Last updated: January 2025
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