Seed didn't pop? Tell us what you did and we'll sort it.

We promise that at least 80% of the seeds in a pack come up when you follow our germination guide. If fewer make it, send us photos within 30 days of delivery and we replace the ones that failed, free.

Why we ask what you did

Seeds are a living product and most failures are not the seed's fault. Water that is too cold, paper towels left to dry out, seeds buried too deep, a windowsill that drops to twelve degrees at night — every one of those looks exactly like a dead seed from the outside.

So we ask for photos, and not to make a claim harder. Nine times out of ten they let us tell you what went wrong, which is worth more to you than another packet of seeds that will meet the same fate. When it turns out the seeds were at fault, you get replacements without an argument.

80% or we replace

Per pack, following our guide, claimed within 30 days of delivery.

How to claim

1. Photograph as you go

A picture of the seeds before you start and of your setup afterwards. It takes ten seconds and it is what lets us judge the claim without guesswork.

2. Mail us within 30 days

Send your order number, the photos and a short description of your method to info@dutchseedsupply.com. The 30 days run from the day your order arrives.

3. We replace what failed

If fewer seeds came up than promised, replacements go out on our account with your next order, or on their own if you would rather not wait.

Covered

You followed the method in our germination guide
Fewer than 80% of the seeds in the pack came up
You contacted us within 30 days of delivery
You can show us photos of the seeds and your setup

Not covered

Seeds stored for months before germinating — viability drops over time
Seedlings that came up and later died: that is a growing problem, not a seed problem
Methods we have not seen, without photos to show what happened
Orders lost or held at customs — that falls under our shipping policy instead

Our seeds are sold as collectible souvenirs. This promise is a goodwill policy we apply ourselves — it is not a warranty on cultivation results, and it does not affect your statutory rights. Outside the 30-day window we still look at every claim, we just judge it case by case.

Start with the germination guide

The promise runs on following it, and it is the shortest route to a seed that comes up.

Read the germination guide Make a claim

Germination Promise